Got a question?
We hope we’ve answered it here for you. If not, please contact us – we’d be delighted to help!
How does it work?
1. Visit our website at www.dinnerisserved.com.au
2. Choose your delicious fresh meals at any time over 48 hours in advance of your desired delivery date*
3. Select your delivery date
4. Put your feet up and let us do the rest – meals, wine and more direct to your holiday (or home, we see you, busy locals) door!
Are you like a takeaway place? Can I order and pick up for dinner tonight?
We are not like a takeaway business (but we can recommend several excellent local restaurants that do great takeaway if you just need something for tonight! Check out our friends at Destination Jindabyne’s Eats recommendations).
Instead we aim to provide fresh, locally made, ready-to- heat, serve-and-eat meals which you can order in advance (minimum 48 hours to allow our wonderful chefs time to lovingly prepare your food).
We deliver on Fridays, Wednesdays and Sundays but we can always try to accommodate any special requests with enough notice.
How fresh are the meals? Who makes the food? Where are the ingredients sourced from?
Our meals are made freshly to order. Our local chef and her team source only the freshest ingredients (she has a pantry stuffed full of spices) once we have the order, which is why we require a minimum of 48 hours’ notice to deliver. We source our meat and veggies from local producers and try where possible to use Aussie.
What if I have special dietary requirements?
We have several vegetarian, vegan, dairy-free and gluten-free options on our menu, but please send us an email at email@example.com with any questions or special requests, and we can make some recommendations or work with our chef to try to accommodate your requirements. We aim to delight our customers, and we are constantly looking for new ways to improve. So if you have special requirements and any constructive suggestions on how we can accommodate these, we’d love to try to help!
Can I order just alcohol?
No, alcohol can’t be purchased without a food product. Our Liquor License (LIQP770017056) restricts us to delivering alcohol with food. So add an antipasto selection or one of our delicious meals and you’re good to go.
Do you charge delivery?
All orders over $100 are delivered free of charge. For orders under $100, we charge a flat fee of $20.
Where do you deliver to?
We currently deliver to Jindabyne, Crackenback, Perisher, Thredbo and Charlotte Pass. We are also happy to discuss delivery to Berridale and Cooma if required. Send us an email to firstname.lastname@example.org if you have a delivery address outside these areas and we will try to help. For on-snow accommodation and lodges we work with oversnow providers to deliver to your door.
What if I want my order delivered outside your delivery days/times?
*Our standard delivery days are Friday and Sunday, BUT we love to delight our customers. So please contact us at email@example.com with any special delivery arrangement requests and we will try our best to accommodate you.
What if I won’t be in during your delivery period window?
If you’ve booked your holiday accommodation through an agent, please let us know so we can arrange to have your meals, nibbles and wine in the fridge and awaiting your arrival. Alternatively, we can leave food outside in our chiller boxes.
If you have ordered alcohol with your purchase, legally we need to be able to deliver to a secure location.
Send us an email at firstname.lastname@example.org and we will work with you to try to find a solution.
Do you deliver on snow?
Lucky enough to be staying on snow at one of Perishers Lodges? Don’t haul your grocery shopping up with you, we partner with Hans Oversnow to deliver directly to your lodge. We’ll have your meals and wine waiting on your arrival.
Do you cater for large groups?
We sure do, we can cater for large groups whether you’re skiing, hiking, fishing or simply relaxing in and around the Snowy Mountains. Bookings can be made through our website from our standard menu, or you can contact us at email@example.com for inquiries where you may wish us to accommodate hiking picnic packs, snacks and drinks.
I’m searching for the perfect gift for someone – do you do gift vouchers?
What’s the one thing everyone needs more of? Time, of course.
Allow us to help you delight a special person in your life with the luxury of time free from meal planning, shopping and cooking. Please send us an email at firstname.lastname@example.org and we will help you to organise something special for them.
What if I’ve made a mistake on my order?
Send us an email to email@example.com as soon as possible and we will adjust it for you if we are ahead of our delivery window, otherwise we will make our best efforts to accommodate your request.
What is the meaning of life?
We’re pretty sure it starts and ends with good food, good friends, family and wine. But we’re probably not the best qualified to answer that. Or then again, maybe we are!
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