Dinner Is Served

FAQ

 

How does it work?

1. Visit our website at www.dinnerisserved.com.au
2. Choose your delicious fresh meals at any time over 48 hours in advance of your desired delivery date*
3. Select your delivery date, and
4. Put your feet up and let us do the rest – meals, wine and more direct to your holiday (or home, we see you, busy locals) door!

Are you like a takeaway place? Can I order and pick up for dinner tonight?

We are not like a takeaway business (but we can recommend several excellent local restaurants that do great takeaway if you just need something for tonight! Check out our friends at Destination Jindabyne’s Eats recommendations, but instead we aim to provide fresh, locally made, ready to heat, serve and eat meals which you can order in advance (minimum 48 hours to allow our wonderful chefs time to lovingly prepare your food). We deliver on Fridays and Sundays but we can always try to accommodate any special requests with enough notice.

How fresh are the meals? Who makes the food? Where are the ingredients sourced from?

Our meals are made freshly to order. Our local chef and her team only source the fresh ingredients (she has a pantry stuffed full of spices) once we have the order, which is why we a minimum of require 48 hours notice to deliver. We source our meat and veggies from local producers and try where possible to use Aussie.

What if I have special dietary requirements?

We have several vegetarian, vegan, dairy free and gluten free options on our menu but please send us an email at hello@dinnerisserved.com.au with any questions or special requests and we can make some recommendations or work with our chef to try to accommodate your requirements. We aim to delight our customers, and we are constantly looking for new ways to improve, so if you have special requirements and any constructive suggestions on how we can accommodate these, we’d love to try to help!

Do you charge delivery?

Our minimum order is $50 and we do not currently charge delivery fees to Jindabyne. For more remote areas, we may introduce a small delivery charge if required.

Where do you deliver to?

We currently deliver to Jindabyne, Crackenback, Perisher, Thredbo, Charlotte Pass. We are also happy to discuss delivery to Berridale and Cooma if required. Send us an email to hello@dinnerisserved.com.au if you have a delivery address outside these areas and we will try to help. For on snow accommodation and lodges we work with oversnow providers to deliver to your door.

What if I want my order delivered outside your delivery days/times?

*Our standard delivery days are Friday and Sunday, BUT we love to delight our customers, so please contact us at hello@dinnerisserved.com.au with any special delivery arrangement requests and we will try our best to accommodate you.

What if I won’t be in during your delivery period window?

If you’ve booked your holiday accommodation through an agent, please let us know as we can arrange to have your meals, nibbles and wine in the fridge and awaiting your arrival. Alternatively we can leave food outside in our chiller boxes, however if you have ordered alcohol with your purchase, legally we need to be able to deliver to a secure location. If you’ve only ordered food, we can deliver without you in attendance, however our preference is to deliver somewhere secure to discourage theft. Send us an email at hello@dinnerisserved.com.au and we will work with you to try to find a solution.

I’m searching for the perfect gift for someone – do you do gift vouchers?

What’s the one thing everyone needs more of? Time, of course. Allow us to help you delight a special person in your life with the luxury of time free from meal planning, shopping and cooking. Please send us an email at hello@dinnerisserved.com.au and we will help you to organise something special for them.

What if I’ve made a mistake on my order?

Send us an email to hello@dinnerisserved.com.au as soon as possible and we will adjust it for you if we are ahead of our delivery window, otherwise we will make best efforts to accommodate your request.

What is the meaning of life?

We’re pretty sure it starts and ends with good food, good friends, family and wine. But we’re probably not the best qualified to answer that. Or then again, maybe we are…!